Phone 01392 424708


Important Information for Tenants if you are renting a property which is Managed by Houselets Ltd

Office Opening Hours

Monday – Friday: 9.00 am – 5.00 pm

We are closed on Sundays and Bank holidays and over the Christmas period.


Report Maintenance

Please call 01392 424708/07502 429115

If you have a maintenance issue in the first instance please can you email:


Emergency Information

During our office hours, in the first instance please call us on 01392 424708

If out of hours, please read through the information below for appropriate guidance.


What is an emergency?

Whilst we appreciate that some maintenance issues are an inconvenience there would be some items that would be considered an emergency such as complete loss of electricity, loss of heating (during winter months), flooding, loss of hot water for more than 24 hours.

As a company we do not operate an emergency out of hours service for maintenance however should you have an electrical or heating emergency then Sampson Electrical/Heating Engineers who are one of our approved contractors do provide a 24 hour service.  They can be contacted on 07767897511.  They will attend your property and aim to carry out any emergency action in order to prevent any further damage occurring.  They will also try to carry out a repair subject to the parts being available. 

If Sampsons are not available or are not the appropriate contractor for the emergency you have, and you feel that the problem cannot wait until the office is open then we will authorise you to contact your own contractor to attend the property and carry out any emergency repairs. The bill can then be forwarded on to us for payment / reimbursement.  We must stress that should the invoice highlight that the repair was not an emergency than we will NOT pay the invoice.


Tenants Lettings Terms of Business.


Accepting a property…

Properties are accepted on an ‘as seen’ basis and any issues or concerns raised will need to be dealt with prior to references being undertaken to avoid incurring any unnecessary costs.

Upon accepting a property full references must be run, including credit history and ‘Right to Rent’ checks.

References can take around seven days to complete, in some cases less time, but it can take up to an additional two to three weeks if additional information is required. Should a guarantor be needed this may also affect the time taken to complete referencing. We use Rentshield Direct, an independent referencing agency, to collect and confirm references from you. They require that you are earning two and a half  times the monthly rent, on average as your annual salary. Other forms of income may also be considered, please contact us to discuss. For example a rental of £700 per month will require a salary of £21,000. If you have insufficient earnings to support the rent, you may need a guarantor, who will be liable for the rent and all of your obligations under the terms of your tenancy.

Applications will need to be supported by the appropriate reference fees, photo ID (i.e. Passport or Driving Licence) and proof of current address (i.e. utility bill).

A guarantor should be a homeowner, earning three times the monthly rent. Guarantor references fees will be required. Please note that ALL intended occupants of the property over the age of 18 will need to complete a form to be referenced, regardless of their employment status. Subject to references being acceptable, only then will a suitable date be chosen for your occupation of the property. Houselets Ltd and the Landlord will of course endeavour to meet your preferred move in date, wherever possible and practical.

Right to rent checks
On February 1st 2016, Right to Rent legislation came into force meaning that all landlords now have the responsibility to check their tenants have the legal right to reside in England. This comes under the Immigration Act 2014, and failure to successfully carry out these checks holds serious penalties for landlords or their delegated letting agent. Houselets Ltd will use your passport or other approved forms of ID to carry out a “Right to Rent” check on each person over the age of 18 applying for the property.


In addition to one month’s rent in advance, you will be required to pay a Deposit equivalent to one month’s rent.

This will be paid to the Deposit protection scheme (DPS) and a certificate issued  

Additional Costs

Throughout the tenancy there may be ongoing costs that will be incurred:

These will include (although other costs may also apply):

  • Utilities (gas, electricity, water and telephone/broadband)
  • Council Tax
  • Television license
  • Installation of cable/satellite
  • Insurance (for your own contents and personal effects)
  • Garden maintenance
  • Maintenance of drains, gutters and downpipes

At the end of the tenancy:

  • Professional cleaning of the property
  • Dilapidations
Utilities/Council Tax

Once you have signed a Tenancy Agreement you are usually liable for the service utility charges relating to that property to include gas, electricity, water and drainage plus the council tax. The utility companies and local authority will usually have been notified of your impending occupation along with appropriate meter readings. However, we would recommend that you check with the appropriate utility company to ensure that this has been set up correctly.

Television/Telephone & Broadband Connections

You are responsible for the television license regardless of whether or not a television is provided by the Landlord. Landlords cannot guarantee quality of signal or availability of signal at any let property. With regard to telephones and broadband connections, tenants will need to make their own investigations as to the availability of a suitable telephone/broadband connection at the let property and will be responsible for any connection costs.

Moving in

On the pre agreed moving in date you will need to make an appointment to collect the keys and complete any outstanding paperwork. All fees must be paid in advance. This includes the first month’s rent, deposit and all outstanding arrangement fees. Funds must be cleared and the Tenancy Agreement should be fully signed at least 2 days prior to entry date (unless alternative arrangements have been agreed), otherwise access to the property may not be permitted. All payments for the monthly rent must be paid by standing order, which will be supplied prior to your move in and rent will be due on the anniversary date of the start of the tenancy. In order to terminate the contract, one month’s written notice must be given prior to the rent due date. The property cannot be vacated before the end of the fixed contract unless agreed.


When the landlord requires a schedule of condition and inventory, this will be provided to you at the commencement of the tenancy requiring you to check it, sign and return back to Houselets Ltd within 7 days. It is important that you take care in checking the Schedule of Condition/Inventory at this stage, as it will form the basis of any claim for damages by your Landlord at the end of the tenancy.

Tenants Obligations

You should be aware that responsibility for the property rests with the tenant during any tenancy. It is particularly important that any gas or electrical problems are reported immediately and the property is fully secured when you leave it unattended at any time. During the winter months, necessary steps must be taken to prevent the freezing of water and heating systems. In addition, you will be liable to maintain the interior décor of the property to include carpets, and any fixtures and fittings that are included plus gardens and outside areas.

Houselets Obligations

The obligations of Houselets will vary dependent on which of the following services we provide for the Landlord.

  • Let Only (no management)
  • Letting and fully managing the property

You will be notified which of the above services applies to your tenancy and provide you with details of who to contact.

Houselets Ltd will also ensure that you provided with a copy of the following documents prior to your tenancy commencing:

Property Visits

All managed properties will be subject to regular visits. The purpose of these is to check the condition of the property and that you are conducting your tenancy in accordance with the Tenancy Agreement. The visit also provides you with an opportunity to notify of any issues or problems you are experiencing with the property.

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